4th May 2024
RURAL ELM LTD - CUSTOMER PRIVACY NOTICE
This privacy notice tells you what to expect us to do with your personal information.
OUR CONTACT DETAILS
Post
The Fairford Community Centre, High Street, FAIRFORD, Gloucestershire, GL7 4AF
Telephone
07360 076639
info@ruralelm.com
WHAT INFORMATION WE COLLECT, USE, AND WHY
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Purchase or account history
· Payment details (including card or bank information for transfers and direct debits)
· Health and safety information
· Account information
· Website user information (including user journeys and cookie tracking)
· Photographs or video recordings
· Records of meetings and decisions
· Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
· Health information
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Account information, including registration details
We also collect or use the following information for the operation of customer accounts and guarantees:
· Health information
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Location data
· Recorded images, such as photos or videos
· Website and app user journey information
· Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
· Health and safety information
· Contracts
We also collect or use the following information to comply with legal requirements:
· Health information
We collect or use the following information for recruitment purposes:
· Contact details (eg name, address, telephone number or personal email address)
· Date of birth
· National Insurance number
· Copies of passports or other photo ID
· Employment history (eg job application, employment references or secondary employment)
· Education history (eg qualifications)
· Right to work information
We also collect or use the following information for recruitment purposes:
· Racial or ethnic origin
· Health information
· Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent
· Contract
· Legal obligation
· Vital interests
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent
· Contract
· Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent
Legitimate interest:
· Project drawings, 3D images, photos and references are used to promote our services
Our lawful bases for collecting or using personal information for legal requirements are:
· Consent
· Contract
· Legal obligation
· Vital interests
Our lawful bases for collecting or using personal information for recruitment purposes are:
· Consent
· Contract
· Legal obligation
· Vital interests
WHERE WE GET PERSONAL INFORMATION FROM
· People directly
· Insurance companies
· Councils and other public sector organisations
· Publicly available sources
· Previous employers
HOW LONG WE KEEP INFORMATION
· Personal data for initial enquiries and quotes is kept for two years.
· Personal data for confirmed projects is kept for the length of project, plus six years.
WHO WE SHARE INFORMATION WITH
Microsoft
This data processor does the following activities for us: Data storage
TechTonic IT Solutions Ltd
This data processor does the following activities for us: IT support and data storage
Sage
This data processor does the following activities for us: Accounting software
Other Organisations
· Professional or legal advisors
· Relevant regulatory authorities
· External auditors or inspectors
· Warranty and guarantee providers
· Professional consultants
· Organisations we’re legally obliged to share personal information with
· Publicly on our website, social media or other marketing and information media (where appropriate)
· Previous employers
SHARING INFORMATION OUTSIDE THE UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
Your Right of Access
You have the right to ask us for copies of your personal data.
Your Right to Rectification
You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your Right to Erasure
You have the right to ask us to erase your personal data in certain circumstances.
Your Right to Restriction of Processing
You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your Right to Object to Processing
You have the right to object to the processing of your personal data in certain circumstances.
Your Right to Data Portability
You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your Right to Withdraw Consent
When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
HOW TO COMPLAIN
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint